"Sooner or later, you realize that real fulfillment comes only from helping others. All of the rest is just temporary" -Elie Taharie
Call : 972-765-4274 | E-Mail : Info@PointAtoBmoving.com
Frequently Asked Questions
Are you a licensed mover?
Yes, we are fully licensed and insured by the state of Texas. Our US Department of Transportation number is 2883782. Our Texas Department of Motor Vehicle number is 007017896C.
Will my move be insured?
We carry the standard coverage that is required by the Texas Department of transportation. Basic Liability is the minimum coverage under which your goods can be released and is provided by us at no additional cost. The maximum liability for your shipment is established by multiplying the weight by $0.60 per pound per article. Insurance can be purchased at your expense.
➢ Example: A dresser weighing 150 lbs:
$0.60 per pound per article: $90.00
➢ Example: B stereo weighing 10 lbs:
$0.60 per pound per article: $6.00
Do you offer competitive pricing?
Yes. We will meet or beat any reputable company’s written estimate..
Will there be any hidden costs?
All costs will be given to you prior to the move date.
Does Point A to Point B Moving give back to the community?
Yes, a portion of every move is donated to North Dallas Dog Rescue. We love our little furry people!
Will the movers call me prior to arrival?
Yes. The office or the crew will call 30 minutes prior to arrival at your specified location.
What items will not be moved?
The following items or any items similar to the items mentioned below: unboxed items, butane or propane tanks, combustible or flammable chemicals, acids of any kind, adhesives, paints, combustible engines containing fuel or oil, aerosol cans, ammunition, charcoal briquettes, alcohol, animals, and live plants.
Do you bring supplies and equipment with the truck?
Yes, our trucks are fully equipped with any supplies and equipment you could need the day of the move. All of our equipment are free to use for your move by our movers: Blankets, dollies, tools, hand trucks, ladder, carts, straps, runners, tape, shrink and bubble wrap.
What protection will the movers provide for my items?
➢ All furniture is required to be protected with blankets.
➢ All TVs, glass items, mirrors, and paintings are required to have custom crating, box, or bubble wrap.
➢ All mattresses and couches are required to be shrink wrapped.
➢ All fragile items are required to packed properly with paper or bubble wrap in boxes.
What are some of the limited liabilities?
➢ Due to the lack of structural integrity, Point A to Point B Moving is not liable for damages that occur to any furniture made out of pressed wood or particle board.
➢ Point A to Point B Moving shall not be held liable for damages of items that exist prior to the move.
➢ Point A to Point B Moving shall not be held liable for damages of items in storage that were placed by another moving company, for which we were hired to unload the items out from the storage.
➢ Point A to Point B Moving shall not be held liable for damages to items due to refusal to protect them with blankets, shrink wrap, boxes, custom crating, and/or any other form of protection.
➢ Point A to Point B Moving shall not be held liable for damages to a couch, wall, door-frame, or stairway if the couch we are trying to move is too big and does not fit properly during the course of the move.
What if my move takes less or more time than the estimate?
If the move takes less time than the Estimate of Charges, you will only pay for the time the movers have worked, prorated at 30 minutes increments. Please note, we do have 2 hours minimum on all labor jobs.
Why might my job take longer than the estimated time?
There are several factors that could lead into having a higher Bill of Lading. You may have accumulated more items than you think you have. Greater walking distance at the pick-up and/or the drop-off location, traffic between the origin and the destination, bad weather conditions (our company policy is that we do not drive on toll ways), flights of stairs, unable to use an elevator, restrictions to parking, and other unanticipated factors. Please be sure and have the keys to your new residence as this will expedite the moving process
What can I do to keep costs down during my move?
You should mention your cost concerns during your initial call with the pricing rep. Similar to airlines or hotels, most moving companies have a sliding scale of prices that reflect supply and demand on a particular day. Generally, the summer months are the busiest. Saturdays and the beginning and end of each month are busy year-round. The less busy times tend to be Monday through Thursday in the middle weeks of the month. Being flexible with your move date helps to ensure you get the best value. Additionally, a professional moving company will take the time to provide you with advice about other cost-saving measures, including efficient preparation in advance of moving day.
Do you provide wardrobe boxes for my hanging clothes?
Yes, wardrobe boxes are provided. Each wardrobe box will hold 2 linear feet of hanging clothes. If you need wardrobe boxes, please contact our office prior to the day of your move.
Will I get a receipt of the charges?
Yes, you will receive a copy of the Estimate of Charges and Bill of Lading. Please keep it for your records and for tax purposes.
Can I do my own packing of fragile items?
We recommend that packing of fragile items is done by one of our trained professionals. However, if you feel more comfortable packing everything on your own, we strongly advice that all items are individually wrapped with packing paper or bubble wrap, having a 1/2 inch of cushion in between. All heavy items must be placed on the bottom of each box. All boxes needs to be sealed well and marked with the wording “FRAGILE!” Point A to Point B Moving is not responsible for over-packed boxes packaged by the customer that breaks during the move.
Do items have to be disassembled?
Yes. The movers will dissemble and reassemble the item. Please request this when scheduling your move.
Will you disconnect my appliances?
Yes, our men will disconnect/reconnect your non-gas appliances.
How to Choose the Right Moving Company?
Do not use a broker! Current consumer protection laws related to the movement of household goods do not apply to Household Goods Brokers. Once a broker sells you, he sells the job to the highest bidder, and he is no longer responsible to you. Brokers are not licensed to do the actual moves. With a broker you’ll never know who is going to show up on moving day and they will usually charge you a lot more then you where told by the broker. Always ask are you a broker?
Do you provide wardrobe boxes for my hanging clothes?
Yes, wardrobe boxes are provided. Each wardrobe box will hold 2 linear feet of hanging clothes. If you need wardrobe boxes, please contact our office prior to the day of your move.