Additional Charges: Additional costs that are not included in the final estimate. You can pay additional charge for packing materials, piano stair carry fee or long carry fee.
Assessed Value: The amount of cash value assigned to the belongings being shipped. When moving insurance is being bought, the customer will pay a certain amount of money per $1000 of assessed value to cover the cost of any damaged goods.
Bill of Lading: This is your contract for the moving services you will receive and your receipt as well.
Binding Estimate: an agreement made in advance with the mover that guarantees the total cost of the move based on the quantities and services shown on the estimate. If additional services are rendered or additional weight is added the additional charges will be applied.
Booking Agent: This is usually the sales agent who books the move. This agent may not be the only point of contact at all time during the move. He/She may be at origin, but then the customer may talk to other agents at destination.
Broker: A company that arranges for the truck transportation of cargo belonging to others utilizing for-hire carriers to provide the actual truck transportation. A broker does not assume responsibility for the cargo and usually does not take possession of the cargo.
Bulky items: This include anything from flat screen TV to motorcycles and hot tubs. To ensure safe transportation, these articles in most cases will require extra handling, which leads to additional charges.
Carrier: The mover providing the transportation of your household goods.
Claim: The statement of loss or damage, or delay of shipment of your goods while in the care of the moving company.
Consignee: The person who releases goods for transport at the origin. The consignee is the person who accepts the goods at the destination.
Cost of the Move: Hourly rates and the cost of materials used to calculate the overall moving bill.
Crates: Wooden or plastics containers used to store large, heavy and awkward items.
Door-to-Door Service: The services provided by a moving company between the point of origin and the point of destination. This service does not include sub services like warehouse handling, storage during transit, etc.
DOT: Department of Transpiration is the US department that regulates the transportation industry. Every legit moving company should have a DOT number.
Declared Value: This is the value of your shipment based on the weight of your possessions being shipped, thereby establishing the carrier’s maximum liability for loss or damage to the shipment. If you don’t declare value then your inventory will be covered under the standard basic liability.
Estimated weight: Approximate weight of your belongings, based on your inventory list or visual estimate from a relocation specialist.
Estimate: The estimate should clearly describe, in writing, all charges for services the mover will perform. Make sure the estimate is signed by the mover. Do not accept oral estimates.
Expedited Services: an agreement to perform transportation by a set date in for additional charges.
Extra pick up or delivery: You will be charged additional fee for any additional stop for pick up or delivery.
Fuel surcharge: This surcharge is based on the national average cost of the fuel and can change often. A fuel charge usually applies for long distance moves and is being added in most providers tariff because of the increased cost of the fuel.
Flight charge: an extra charge for carrying items up or down flights of stairs.
Full replacement value protection: If any item is lost, destroyed or damaged while in your mover’s custody your mover with either 1)repair the article to the extent necessary to restore it to the same condition like it was received by your mover,or pay you for the cost of such repairs; 2)replace the article with an article of like kind and quality, or pay you for the cost of such a replacement. An additional charge applies for this option.
Full Service Mover: The full service mover will take care of every detail of the move, which includes the packing, loading, hauling, and unloading.
Guaranteed Pickup and Delivery Service: A service provided by the moving company, with pickup and delivery dates set and guaranteed in advance.
High Value Article: These are household items included in a shipment valued at more than $100 per pound ($220 per kilogram).
Hourly Rates: Hourly rate usually apply for local moves. It is the rate paid by the hour per man and a truck.
Hoisting: To lift and carry up with the help of some mechanical devices.
Homeowner’s Insurance Policy: A type of residential insurance covering both the house and everything inside it. Household goods may be partially covered while in transit.
Household Goods: Personal effects or property being used in your home.
Interstate Move: Commonly refers to a move that takes freight from one state to another, though the term can also be used to refer to a move that takes the freight someplace within the origin state, but needed to travel through another state to do so (when the shipment crosses a state line).
Intrastate Move: A move that does not require crossing a state line to be completed.
Inventory List: This is the list of your items, and their condition, intended for moving that you have released to the mover.
Local Move: A move within the boundaries of the state. The cost of this type of move is determined by the hour.
Long carry Fee: An additional charge assessed when the customer’s belongings must be carried an excessive distance (more than 75 feet) from the rear of the moving truck to the entrance of the home (or from the home to the vehicle).
Low-ball estimate: This is an estimate that is purposely lower than most other moving companies would give in order to make the customer to commit to a contract. Generally, this type of estimates are given by rouge movers.
Mover: A motor carrier engaged in the transportation of household goods. In some countries like in the USA, movers must be licensed in order to operate.
Moving Dolly: A hand operated truck for easier boxes transportation.
Moving License: Movers must have a license issued by the correct official authorities in order to conduct moves on a local, intrastate, and interstate basis.
Non-Binding Estimate: An estimate is an approximation of the cost of a move.
Non-Allowables: There are certain things that cannot be accepted for shipment by moving companies. Prohibited items include chemicals, flammable, corrosive or explosive items as well as food and other perishables that may spoil in transit.
Order for service: The document authorizing the company to move and transport your goods.
Overflow: The articles left behind due to insufficient space on the trailer. They are usually left for a second van to transport them.
Packing Service: Packing and unpacking services which moving companies provide. This is a service provided by a full service mover where an entire packing and unpacking activity is handled efficiently by the moving company itself.
Peak Season Rates: Higher line haul charges that are applicable during the summer months.
Permanent Storage: Storage of goods for an unlimited period of time. Permanent storage will begin immediately after the initial storage-in-transit period expires.
PBO or Packed By Owner: Items wrapped and packed by the shipper, not the carrier.
Release Value: If any article is lost, destroyed or damaged while in your movers custody, your movers liability is limited to the actual weight of the lost, destroyed or damaged article multiplied by 60 cents per pound per article. This is the basic liability level and is provided at no charge.
Self-Service Mover: A mover that transports a customer’s goods after they have been packed and loaded onto the moving vehicle or a moving container. Upon arrival at the destination, the customer must unload the vehicle or the container and have the mover pick it up once the task is done.
Short haul: A move that is under 450 miles and it takes shorter time to execute.
Shuttle Service: When a larger moving truck is restricted by physical constraints, a smaller size vehicle is used to transport items between locations.
Storage in transit: When the household items are stored in the carrier’s storage and are pending further transportation.
Survey: A survey is an estimate performed by a moving company agent to determine the cost of the move.
Tariff: A list of rules, regulations, available services and resulting charges. Each mover publishes its own tariffs and these must be provided to you upon request.
Valuation: Valuation does not equal moving insurance. This is the shippers’ declaration of the value declared for the items, which establishes the carrier’s maximum liability for damage or loss.
Warehouse Handling: Additional costs charged for while the household goods are placed in storage-in-transit.
Weight ticket: The ticket you get when the van is weighted at the weight station after your items are loaded. You get a copy with the bill.
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